FAQ
Preguntas Frecuentes

ANSWER: Currently and according to the phases of development, from the role of technical professional, the review of documents “Stage 1 of the evaluation” can be carried out for the processes of extension of scope and awarding of accreditation.

The processes of extraordinary evaluations, follow-up, and re-evaluations will continue to be managed as usual.

In the case of Extension + Regular Ev. evaluations (Follow-up or Re-evaluation), the attached table identifies the information that the technical professional must download through SIPSO (extension) and the information that the designated person in the corresponding sectoral coordination (follow-up or re-evaluation) must make available in a timely manner in the FTP for this stage of the evaluation:

SIPSO CAB Information
Scope of accreditation requested
Resources – people involved in conformity assessment activities
Resources – equipment used in conformity assessment activities
Records – outcome of conformity assessment activities
List of subcontracted activities
Organizational structure
Impartiality and independence
Management system
Information required by ONAC (Policy information / other accreditations – if applicable)
 Cross-list
FTP Reports of previous evaluations included in the current accreditation cycle.
Press releases
Accreditation committee decisions
CAB change reports
Complaints and other pertinent and available information
Documentation corresponding to Annex 2 of the Notification of the respective Follow-up/Re-evaluation, sent by the CAB, including payment support and confirmation from the CCF (receivables and invoices).

 

Answer:

  • You must create a folder on your pc
  • Enter the folder, copy the path in the address bar

  • Paste the address you just copied
  • Click option “Generate” (Generar)
  • Click on (Descargar archivo) download file option

  • Download the information of the section to your computer

  • To unzip in the blue bar, right click unzip in the specified folder.

  • Open the generated Word document, hover the cursor over the document, press Ctrl + click

  • Accept to open the hyperlink

 

  • The attached document will open

.

Answer: The system does not have a password recovery option.  You must send an email to soporteweb@onac.org.co requesting password recovery.

Answer: You should contact the coordination professional so that he/she can assign the evaluation. This assignment can only be made once customer service has managed the notification of the evaluation.

Answer: The step-by-step instructions for downloading the documentation of an assigned evaluation are specified in the “Internal user instructions, administration and management of the application in SIPSO” and in the video “Instructions for accessing SIPSO for Technical Professionals”, available in the Management System, which you can access through “Your Portal” (Tu Portal).

Answer: At the moment the system only allows accredited organizations with the same (NIT) TIN to make extensions, they must share the same username and password for all organizations, if they require a new accreditation code, it must be requested by mail to the coordination and prior authorization, it will be managed with the area in charge.

Answer: It cannot be done until a decision is made by the technical direction. To continue with another application, you must be in a firm withdrawal status.

Answer: According to the Rules of the Accreditation Service, the power to decide whether an application for accreditation is rejected, i.e., it goes to a “Withdrawn” status, pertains to the Technical Directorates.

Answer: An application reaches the status “in withdrawal” when the deadlines established for clarifying or completing the information required by ONAC have been met and no response is received from the applicant or the response provided is not satisfactory.

The CAB may appeal the rejection of the application through SIPSO as indicated in the “Instructions for user registration, application creation and payment administration in the SIPSO system”, available on the SIPSO microsite on the ONAC web page https://site.onac.org.co/sipso/. Otherwise, the CAB may initiate a new application process.

Answer: On the ONAC web page www.onac.org.co, in the (Tarifas MIT) MIT Rates microsite, you can calculate the rate for the required service.

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