Satisfaction Surveys
Satisfaction Surveys

Satisfaction Survey Reports

For the National Accreditation Body of Colombia, to listen carefully to the needs of its customers and improve the provision of its services is always a priority. That is why since 2016, we have a measurement system, through satisfaction surveys conducted to 100% of the Conformity Assessment Bodies that complete their accreditation process, as a mechanism to provide objective feedback to the entity on the perception that the CABs have of the services provided by ONAC.

On a bimonthly basis, the Customer Service Department generates reports on the results and conclusions of the measurement exercise in order to provide timely feedback to the different internal areas and support decision making. It is important to note that the satisfaction measurement exercise is carried out with total confidentiality regarding the respondent’s information.

Below, you will find the available satisfaction survey results reports, which compare the results of these two-month periods of the previous year with the current year:
THIRD BIMONTHLY REPORT 2021

Satisfaction Survey Report of the 3rd. bimester of 2021

Type: Satisfaction Surveys
Addressed to: Stakeholders and the general public
SECOND BIMONTHLY REPORT 2021

Satisfaction Survey Report of the 2nd. bimester of 2021

Type: Satisfaction Surveys
Addressed to: Stakeholders and the general public
FIRST BIMONTHLY REPORT 2021

Satisfaction Survey Report of the 1st. bimester of 2021

Type: Satisfaction Surveys
Addressed to: Stakeholders and the general public
SIXTH BIMONTHLY REPORT 2020

Satisfaction Survey Report of the 6th. bimester of 2020

Type: Satisfaction Surveys
Addressed to: Stakeholders and the general public
FIFTH BIMONTHLY REPORT 2020

Satisfaction Survey Report of the 5th. bimester of 2020

Type: Satisfaction Surveys
Addressed to: Stakeholders and the general public
FOURTH BIMONTHLY REPORT 2020

Satisfaction Survey Report of the 4th. bimester of 2020

Type: Satisfaction Surveys
Addressed to: Stakeholders and the general public
THIRD BIMONTHLY REPORT 2020

Satisfaction Survey Report of the 3rd. bimester of 2020

Type: Satisfaction Surveys
Addressed to: Stakeholders and the general public
SECOND BIMONTHLY REPORT 2020

Satisfaction Survey Report of the 2nd. bimester of 2020

Type: Satisfaction Surveys
Addressed to: Stakeholders and the general public
FIRST BIMONTHLY REPORT 2020

Satisfaction Survey Report of the 1st. bimester of 2020

Type: Satisfaction Surveys
Addressed to: Stakeholders and the general public
ANNUAL REPORT 2019

Satisfaction Survey Report of 2019

Type: Satisfaction Surveys
Addressed to: Stakeholders and the general public
SIXTH BIMONTHLY REPORT 2019

Satisfaction Survey Report of the 6th. bimester of 2019

Type: Satisfaction Surveys
Addressed to: Stakeholders and the general public
FIFTH BIMONTHLY REPORT 2019

Satisfaction Survey Report of the 5th. bimester of 2019

Type: Satisfaction Surveys
Addressed to: Stakeholders and the general public

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Verify the status of an accreditation by typing the accreditation code below:

El código de acreditación contiene la siguiente estructura:
AA-NNN-###
AA = Año solicitud
NNN = Abreviatura del esquema
### = Consecutivo asignado