Preguntas frecuentes

If the invoice expires and it is not possible to make the payment by PSE (Secure online payments) or transfer, how can I request a new invoice, to make the payment by bank branch, check or cash?

If the invoice expires and it is not possible to make the payment by PSE (Secure online payments) or transfer, how can I request a new invoice, to make the payment by bank branch, check or cash?

Answer: You can contact our customer service call center (571 742 7592) to request a new invoice associated with the same crediting service.

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📢Te informamos que desde el viernes 06 de junio de 2025 a las 6:00 p.m. hasta el sábado 07 de junio a las 2:00 p.m., se llevará a cabo una ventana de mantenimiento programado.

Durante este periodo, podrían presentarse afectaciones en los siguientes servicios:


📂 FTP Profesionales técnicos

📁 FTP Competencias técnicas

🌐 Tu Portal

💻 SIPSO